Apologies a Plenty: Coinbase’s Commitment to Customer Support
In a recent Ask Me Anything session on Reddit, Coinbase’s CEO Brian Armstrong publicly apologized for the company’s less-than-stellar customer support. After a significant spike in inquiries—jumping from 25,000 to a whopping 100,000 weekly—Armstrong admitted the company got a bit overwhelmed. “We’ve quadrupled our customer support capacity by hiring over 600 new agents this year,” he reassured concerned users.
The Reddit AMA: More Than Just Questions
Taking part in the AMA, which took place on March 17, Armstrong and CFO Alessia Haas tackled a slew of questions from a community eager to express their thoughts. Questions were selected based on votes and relevance, proving that not all heroes wear capes—some just answer questions online!
Decentralized Exchanges: Friend or Foe?
One burning question was whether decentralized exchanges like Uniswap posed a threat to Coinbase. Armstrong likened the situation to Amazon’s early days when they opened the door for third-party sellers. “If we want to create value for our customers, integrating with DeFi is the way to go,” he explained.
Customer Loyalty: The Airdrop Dilemma
As for preferential access to shares for long-time Coinbase users, Armstrong dashed hopes insisting there would be no favoritism. “Regulatory issues make any kind of token or stock airdrop a no-go,” he noted. Not exactly the sort of news that guarantees a round of applause from crypto loyalists.
Moving Forward: The Future of Coinbase
Alessia Haas discussed efforts to launch a security token that would fit seamlessly into the DeFi ecosystem, tipping the hat to innovation in user experience. While they settled on a direct listing, the excitement around the potential features of a native crypto security token remains palpable.
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